These Terms and Conditions govern any access or use of the website at www.dilhan.co.uk (“Website”) operated by Dilhan Hanif LTD (“DILHAN”, “we”, “us”), a company registered in England and Wales at the UK Companies House with the registered number 13057962 with the registered address “214 Lower Addiscombe Road, CR0 7AB, Croydon, England, UK” as well as any services consisting of product sales provided on or through our Website (“Services”). 

These terms and conditions are the sale contract (“Contract”) between you and DILHAN which covers the sale of products through our Website. Please make sure that you read these terms and conditions and understand this document fully.

By using our website and Services and ticking the box just before you checkout, you will be deemed to agree to these Terms and Conditions (“Terms”). 

Since these Terms are considered a sale contract, we strongly recommend that you print this document to your computer for future reference.

We have the right to revise these Terms at any time. These revisions may apply to your order to reflect changes in relevant laws or regulatory requirements. 

SECTION 1: CONTACT INFORMATION

Our customers can contact us by emailing us at mail@dilhan.co.uk or by telephoning at +44 7444 014022 

If we need to contact you, we will do so by email at the email address provided by you in order or contact you via phone which you provided us by using our services. 

SECTION 2: PRODUCTS AND SERVICES

Services as used herein include any services, features, and functionality of our Website related to the purchase or sale of our products. 

We act with a reasonable effort to provide you with quality products and information related to the specifications of our products. In order to do that we include information about product descriptions, dimensions, and colors displayed on the Website. However, the display of our products may not be complete or accurate due to the variations in computer monitors or other devices. We recommend you read the specifications carefully before proceeding to buy via our Website or contact us for your queries. 

If you order products with natural-colored stones, please be aware that the gemstones used may have different colors and looks. Although all our stones are natural, we can’t guarantee that the color of a reproduced product will exactly match a previous one. Each colored stone product might have variations in tone and color. 

Please note that product sizes, colors, dimensions, and measurements detailed on our website may not be exact. 

Due to relevant law and regulatory requirements, products may include minor changes. 

SECTION 3: CONTRACT AND ORDERING A PRODUCT

Our Website will guide you to take the necessary steps to buy our products. Please take the time to read and check your order before confirmation. 

You will be asked for your email address to proceed with your order. You do not have to create an account with us but we require an email address to process your Order. 

If you have already registered with us, you may enter your sign-in details to access your account. You are responsible for keeping your password confidential. We recommend you not disclose it or share it with others.

After we receive your order, we will write an email acknowledging that we have received your order. Orders will be processed if accepted by us and available in our stocks. Confirmation of your order will be delivered via another email and after this second email, the Contract will enter into force. After that, we will proceed to take payment for your order. 

You will receive another e-mail from us when your products are dispatched to the shipping address you submitted. 

In order for your orders to proceed smoothly, we recommend you to be sure you provide us with the correct e-mail address and contact information and check each e-mail for accuracy and also your e-mail folders including spam folders. 

Your order can be refused by DILHAN, which could be due to the product being out of stock, because we cannot meet your requested delivery date, because of an error in the price or description on our website, because we may not be able to deliver to your destination or because we cannot verify delivery or payment information you have supplied. In this case, you will be informed of this situation by email. If you have already paid for the product, DILHAN will refund you the full amount as soon as possible. 

Please note that orders from customers under the age of 18 will not be accepted.

If you have any problems with your order, please contact us via mail@dilhan.co.uk. 

SECTION 4: PRODUCT AVAILABILITY

Not all products presented on our Website are available for immediate purchase. We also work on pre-order basis. In order to purchase a product immediately from our website, the product has to be indicated as “Available Online” on our Website. 

DILHAN reserves the right to change products offered for sale on the Website at any time and without notice. 

Some orders might have limits on the amount you can buy. As DILHAN, we have the right to refuse orders exceeding a certain number of authorized products at any moment in time without prior notice. 

SECTION 5: PRICE AND PAYMENT

Prices of our products are indicated on our Website in GBP£, EUR€ and USD$ and are also shown on the order pages when you process your order.  

Product prices include VAT and other charges such as delivery, tax, etc. will be added at the end of the order process and shown to you prior to checkout. 

Please note that the VAT ratio may change between the date of your order and the date of delivery due to regulatory changes. In these situations, DILHAN may adjust the VAT you pay, unless you have already paid for products in full before the change in VAT takes effect. 

Currently our Website is processing orders for delivery to the United Kingdom, Europe, and the United States. If you're in a different place than any of these countries, get in touch with us to help you order directly from our team. When you order directly from us for delivery outside the United Kingdom, Europe, or the United States, the price will be GBP£. Please be aware that upon delivery to the designated destination, the order will be subject to local import duties and taxes. It's important to note that we bear no responsibility for these local duties and taxes in countries beyond the United Kingdom, Europe, or the United States. The responsibility for settling any such import duties and taxes rests solely upon you. 

DILHAN has the right to change prices for products listed on the Website at any time and without notice. 

Payments with debit cards and credit cards are accepted. Payments have to be made before we send products. Your credit or debit card will be charged after we have verified and started processing your order. As you make a credit card payment for your purchase, we'll present the option to save your credit card details for future orders. If you choose to save your information, please be aware that this falls under our Privacy Policy's terms for handling personal data.

The sale will be cancelled immediately if the amount you pay for the product cannot be debited for any reason (including but not limited to situations such as a stopped payment or card issuer refusal). In this case, you will be informed in writing. 

SECTION 6: DELIVERY

For information about how we deliver our products please see our Shipment Policy available at our Website https://dilhan.co.uk/shipment-policy.

SECTION 7: RIGHTS OF CUSTOMERS TO END OF CONTRACT

You possess a legal entitlement to terminate this contract, if the product you purchased is faulty (as outlined in clause 8). In all other scenarios, you retain no right to cancel the contract unless we are at fault.

Returns for Faulty Products

DILHAN does not cover the cost of any return shipments. It is your responsibility to return the product to us safely.

We will request that you either personally return the Products on a pre-arranged date and time to Flat 3, 17 Stanley Gardens W11 2NG, United Kingdom or send them back to us via post.

It is advisable to ensure the return shipment, as you hold an obligation to exercise reasonable care over the items and will bear responsibility for any damage to them until they are received at our warehouse. Furthermore, we suggest utilizing a secure and traceable shipping method when returning your order to the provided address. Please retain proof of sending in the event of any dispute.

For comprehensive guidance on processing your return, kindly consult and adhere to our Return Policy instructions. For information on how to return or exchange a product, please click on https://dilhan.co.uk/return-policy. 

In accordance with The Consumer Rights Act 2015, products provided to you must meet the description, serve their intended purpose, and meet an acceptable level of quality. Consequently, throughout the anticipated lifespan of our products, you possess the subsequent entitlements: Within a thirty-day period: If your goods exhibit defects, you are eligible for an immediate refund or Within a six-month span: If your goods are unrepairable or cannot be replaced, you are generally entitled to a full refund.

Repairs

Each repair is looked at case by case. If your product gets damaged, contact us with a picture. We will compare the picture with our records kept when we shipped the product to you. We'll arrange a return, check the damage, and decide what to do. If the product is eligible for a free repair, we will send you an e-mail to inform you. 

We'll fix manufacturing defects for free. But if your item gets cracked, stones chip, or plating wears off, it's not a defect. We offer to fix it on a payment determined according to the damage, when you contact us. 

We're not responsible for lost items, accidents, misuse, or normal wear and tear.

For our Product Care Guide, please visit https://dilhan.co.uk/care-guide

SECTION 8: PRIVACY AND COOKIES

For information about how we collect, use, share, or otherwise process information about you, please see our Privacy Policy available at https://dilhan.co.uk/privacy-policy and Cookie Policy at https://dilhan.co.uk/cookie-policy.

SECTION 9: YOUR USER ACCOUNT AND ACCOUNT SECURITY

When you register for an account on our Website, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. You must not permit others to use your account details. You are responsible for the activities of any users that occur in connection with your account.

SECTION 10: LIMITATION OF LIABILITY

Our liability is limited with your use of our Website and only for direct damages you suffer as a result of our breach of these Terms. However, we cannot be held responsible for the business damages that may occur due to the loss of data or profits or to any direct/indirect interruptions to your business. 

We do not represent or warrant that your use of our Website, the operation or function of the Website, any component, or any services offered will be uninterrupted or error-free. We, our employees, directors, officers, agents, representatives, vendors, and service providers are not liable for any damages, including special, indirect, punitive, or consequential damages of any nature, resulting from any use of or reliance on, our Website, the Content, or other materials or information provided on or through our Website, including, without limitation, damages for lost profits, loss of goodwill, or loss of data, software or content, or any use of any of the foregoing, even if an authorized representative of us has been advised or should have known of the possibility of such damage.
You acknowledge, by your use of our Website, that your use is at your sole risk and that we will not be liable for any damages of any kind related to your use of or inability to use our Website. 

SECTION 11: RELEASE

To the fullest extent permitted by applicable law, you release us from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to; Disputes between users, Acts or omissions of third parties, or Anything else for which you have agreed that we will have no responsibility or liability pursuant to these Terms. 

SECTION 12: INTELLECTUAL PROPERTY RIGHTS

“DILHAN” and “Dilhan Hanif” name, logo, trademark, and any of our Product or Service names, designs, logos, and slogans are the intellectual property of Dilhan Hanif LTD or our affiliates or licensors and may not be copied, imitated or used, in whole or in part, without our prior written permission in each instance. 

Using our Website, you represent and warrant that your use of the content will be consistent with a license granted by us to you and/or that you will not infringe or violate the rights of any other party, or breach any contract with or legal duty to any other party. 

The contents of our Website and our Website are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on our Website for the sole purpose of placing an order with us or using the Website as a shopping resource. 

SECTION 13: REVIEWS SUBMITTED TO OUR WEBSITE

In order to use our Website and Services, you represent and warrant that: 1) You are at least 18 years of age. (If you are under 18 years of age (or the age of legal majority where you live), you may use our Services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian of a user under the age of 18 (or the age of legal majority), you agree to be fully responsible for the acts or omissions of such user in relation to our Services.) 2) You are the author and own the copyright of the reviews you posted related to our products. 3) The review you submitted does not violate any laws and regulations/these Terms/third party’s rights/public interests or contain nudity or inappropriate language.

For any reviews that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world, without compensation to you.

We reserve the right to remove or to refuse to post any submission, or any part thereof, if We deem, in our sole discretion, that it breaches these Terms.

For any reviews you submit, you agree to indemnify and hold us harmless from all claims, demands, and damages including reasonable legal fees, arising out of a breach of your representations and warranties mentioned above, or of any law or the rights of a third party.

SECTION 14: MISCELLANEOUS

Updating These Terms and Conditions. We may modify these Terms from time to time. If we make changes that are material, we will use reasonable efforts to attempt to notify you, such as by placing a prominent notice on the first page of our website. However, it is your sole responsibility to review these Terms from time to time to view any such changes. Your continued access or use of our website after the Terms and Conditions have been updated will be deemed your acceptance of the modified Terms and Conditions. If you have any questions about these Terms or our Services, please contact us at mail@dilhan.co.uk. 

Severability. If any provision of these Terms shall be illegal, unenforceable, or invalid, such illegality, unenforceability, or invalidity shall not affect any other provision and all remaining provisions shall continue in full force and effect.

Assignment. These Terms may be freely assigned by us but may not be assigned by you without the prior express written consent of us. Any purported assignment in violation of these Terms will be null and void. 

No waiver. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. 

Governing Law. These Terms are governed by the law of England and Wales. 

Dispute Resolution. You and DILHAN both agree to engage in good-faith efforts to resolve disputes prior to either party initiating a court action. You must initiate this dispute resolution process by sending an e-mail describing the nature of your claim to mail@dilhan.co.uk If the parties do not reach an agreement to resolve the dispute within thirty (30) days after initiation of this dispute resolution process, the English courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms or use of our Website.